Return Policy

Thank you for shopping with Rhone Botanicals!

Returns and Exchanges:
We do not accept returns or exchanges once an order has shipped.

Order Cancellations:
You may cancel your order if it has not yet been packaged or staged for shipping. Please contact us promptly if you wish to cancel.

Damaged Products:
If you receive a damaged product, please contact us at [email protected] with photos of the damaged item. We will guide you through the return process.

Lost or Stolen Packages:
Rhone Botanicals is not responsible for packages once they have been marked as delivered. Please ensure that your delivery address is accurate and secure. Keep your tracking number in case an investigation is necessary.

Shipping Lead Time:
All orders have a 1-2 business day processing time before shipping. Shipping times are based on the selected shipping method.

For further questions, please email us at [email protected].